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At JWS.com.ng, we are committed to ensuring that your orders are processed and delivered to your satisfaction. Our Shipping Policy is designed to provide you with all the information you need regarding our shipping and delivery processes. Please read this policy carefully before placing your order.
Order Confirmation: Once your order is placed, you will receive an order confirmation email. Please review this email and notify us immediately if any information is incorrect.
Processing Time: Most orders are processed within 1-2 business days, except during peak seasons or special promotions, where processing may take slightly longer. Orders placed on weekends or holidays will be processed the following business day.
Shipping Methods and Times:
Shipping Options: We offer various shipping methods, including Standard Shipping, Express Shipping, and International Shipping. The availability of these options may vary depending on your location.
Estimated Delivery Times: Estimated delivery times for each shipping method and destination will be provided during the checkout process. Please note that these are approximate delivery times, and factors beyond our control, such as customs processing and extreme weather conditions, may affect delivery times.
Shipping Charges: Shipping costs are calculated based on the shipping method you select, the weight and dimensions of the items in your order, and your location. The shipping cost will be displayed during the checkout process.
Free Shipping: We may offer free shipping promotions from time to time. These promotions will be clearly communicated on our website and during the checkout process. Please note that free shipping may not be available in all regions.
Tracking Your Order:
Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status and location of your shipment.
International Shipping: We offer international shipping to select countries. Please check our website to see if we ship to your location and to review any additional information and fees associated with international shipping.
PO Boxes: We are unable to deliver to PO Boxes. Please provide a physical shipping address for your order.
Restricted Items: Some products may have shipping restrictions due to their nature or local regulations. Any applicable restrictions will be communicated on the product page.
Lost or Delayed Shipments:
Lost Shipments: In the rare event that your shipment is lost in transit, please contact our customer support team. We will work with the shipping carrier to locate your package or provide a suitable resolution.
Delayed Shipments: If your shipment is delayed due to unforeseen circumstances, such as extreme weather or customs clearance, we will do our best to keep you informed of the delay and provide an updated estimated delivery time.
Shipping Policies for Returns:
Return Shipping: If you need to return an item due to a shipping error or a defective product, please refer to our Returns Policy for detailed instructions on how to initiate a return.
Refunds: Shipping charges are non-refundable unless the return is a result of our error. In such cases, we will provide a full refund, including shipping costs.
If you have any questions or concerns about our Shipping Policy or the status of your order, please contact our customer support team:
We are here to assist you and ensure that your shopping experience at JWS.com.ng is enjoyable and hassle-free. Thank you for choosing us for your hair and beauty needs!